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Anonymous - Vein Clinic PA Review

I really appreciated clear information, asking all the time how I was feeling. Legs feel OK.
Name Withheld

Worst Symptoms: Pain, heavyness, visible problems, and tiredness in both legs, but especially the right one. I use to have a constant uncomfortable feeling, but especially when I walk fast or run.

Treatment Experience: I really appreciated:

  • Personal and nice salute, and very nice smiles most of the times.
  • Clear information. I like a lot of introduction material and video.
  • Asking all the time about how I was feeling, or if I have any doubt or question, or if I was comfortable. A really nice team!
  • Phone system. Except for the bill department, the phone was fast answer and nicely talk... Warm and informed service.

It could be done better:

  • Bill and collection department. They do pretty good on gathering insurance information; however they are some slow on answering.

Describe your experience with us:

  • Provider/Doctor/Nurse Practitioner: Very good.
  • Phlebology Techs: Excellent.
  • Medical Assistant: Most of them were great!
  • Front Office Personnel: OK.
  • Call Center/Patient Service Center: Very good.
  • Account Services/Billing: OK. Nice, but take a long time for answers most of the times.

Results: Legs feel OK. I have not [yet] been able to check my legs under a fast walk or run.

Our vein clinic has relocated to Missouri, serving patients in St. Joseph, Savannah, Chillicothe, Maryville, Cameron, Mound City, Bethany, Trenton, Platte City, Barnard, Hamilton, and Gallatin.

Any questions? Email us, call 800.955.VEIN (8346) or visit us.